Refund and Returns Policy

Last Updated: November 23, 2025
Business Name: SunnyNew LLC
EIN: 92-3268499
Address: 2802 Turpin Ave, Riverbank, CA 95367, USA
Phone: +1 (408) 824-3559
Email: ask@sunnynew.shop

1. Overview

At SunnyNew LLC, customer satisfaction is our priority. We strive to provide high-quality products and a smooth shopping experience. This Refund & Returns Policy explains when refunds or returns may be issued, the process, and your rights as a customer.

By purchasing from our website, you agree to the terms outlined below.

2. Return Eligibility

We accept returns under the following conditions:

• The product is unused, undamaged, and in its original packaging
• The return request is submitted within 30 days of delivery
• Proof of purchase is provided (order number or receipt)

Non-Returnable Items

Returns cannot be accepted for:

• Items damaged by misuse
• Items not purchased from our website
• Products returned without original packaging
• Products showing signs of wear and tear
• Final-sale or clearance items

3. Refund Policy

3.1 When Refunds Are Granted

A full or partial refund may be issued if:

• The item arrives damaged or defective
• You receive the wrong product
• The order is cancelled before shipment
• A technical or billing error occurs

3.2 When Refunds Are Not Granted

Refunds will not be issued for:

• Change of mind after product usage
• Incorrect product ordered by the customer
• Products damaged after delivery
• Items returned without valid reason or outside the return window

3.3 Refund Processing Time

Once we receive and inspect your returned product:

• Refunds are processed within 5–10 business days
• Refunds are issued to the original payment method
• Processing times may vary depending on your bank or payment provider

4. Exchanges

We allow exchanges for:

• Damaged items
• Incorrect items received
• Defective units covered under warranty (if applicable)

If the item you want is out of stock, you may choose a refund or an alternative product of equal value.

5. Shipping Costs

• Return shipping costs may be the customer’s responsibility, unless the return is due to our mistake (wrong or defective item).
• For approved refunds, original shipping fees are non-refundable, except for defective or incorrect shipments.

6. Order Cancellation

You may cancel your order before it is shipped.
Once shipped, the order cannot be cancelled, but you may request a return after receiving it.

7. How to Request a Return or Refund

To start the return/refund process:

1. Contact us at ask@sunnynew.shop
2. Include your:
   • Name
   • Order number
   • Reason for return
   • Photos/videos (if the item is damaged or defective)
3. Our support team will respond within 24–48 hours with instructions.

8. Chargebacks & Disputes

Before filing a chargeback with your bank or payment provider, please contact us first.
Most issues can be resolved quickly by our support team.
Unfounded chargebacks may result in account restrictions or order cancellation.

9. Contact Us

For any questions regarding returns or refunds, contact:

SunnyNew LLC
2802 Turpin Ave
Riverbank, CA 95367, USA
Phone: +1 (408) 824-3559
Email: ask@sunnynew.shop